GETTING A PHONE LINE IN MAZATLÁN
By John M. Ennis

Having made some 25 trips to Mexico since 1956, visiting most of her states at one time or another, I can vividly remember those early days of the “telephone calling stations” when you would wait in line for your turn to make a call back home to the US. Sometimes you could get through, sometimes you couldn´t. There was, of course, no internet, no email, no fax capability. Not that many years ago, in terms of technology for decent local and distant communications, Mexico lagged behind its neighbors with only some ten telephone lines per 100 inhabitants compared to Argentina with maybe 16, or the US with about 65 per 100. Also, not so long ago, only about one percent of Mexicans were connected to the internet compared to about 50 percent of the population in the US. Last September I finally decided to come down from the US for a try at living in one of my favorite spots in Mexico — Mazatlán, the Pearl of the Pacific. Although I had read my share of travel books on Mexico through the years, I seem to remember advice in one of the books (with a recent copyright date) that said something like “depending on location, it sometimes takes an inordinate amount of time to have a telephone line installed in Mexico” or “don’t rent a place that doesn´t already have a phone installed,” or words that effect. Soon after my arrival, I found an affordable, furnished apartment which is situated in a very agreeable environment with lots of flowers and plants. But, alas, there was no phone line! I must now confess that I am an internet “addict” and sometimes spend three or four hours a day online, so not having a phone line for a future connection was a big, big minus. I decided to take the place anyway, hoping that the experience of having a line put in at a future time

would not take forever. Recently, I summoned my courage and went to the Telmex office. The gentleman I spoke to there, reluctant at first to use his English (which turned out to be much better than my Spanish), finally relented and gave me the information I needed. I returned the following day (Thursday) with a copy of my electric bill, my passport and 1300 pesos. After a few minutes at his computer, he took the bill, passport and money, and returned shortly with copies and my new phone number! At this point, I began to hope against hope that all would be well. He said the installation would take place in three to four days and then before saying goodbye, he handed me a new speaker phone with caller ID and 3-way calling and told me that since I had paid the full amount of the installation in cash, the phone was free! Had I somehow been transported into another dimension, I wondered, marveling at this amazing turn of events. The following Monday at 9:00am there was a knock at my door. I opened it and there, wonder of wonders, was the man from Telmex to install my new phone line. Within two hours the line had been strung from the pole on the street to the apartment, and all the internal wiring finished. He plugged in my new phone, pushed the speaker button, we heard the dial tone, and he pronounced the job complete. I signed the form stating that I was satisfied with the completed work and he picked up his tools and left. Just amazing, I thought to myself. I now had my own phone in my apartment. I had to see if it really did work, so I called my new number with my cell phone, and presto, it rang! What a magnificent change had taken place in telecommunications in Mexico since I waited in line to make that phone call those many years ago. Next miracle, internet at home!

 

 


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