When a person who speaks only English steps into the Spanish-speaking world, you’d have to say that he or she is absolutely speechless. Some weeks ago, the Pacific Pearl ran an article about Vanessa Bernal, personal relations agent for Personal Bilingual Assistant, a personable young woman put the words right into the mouths of those voiceless souls. Well, actually Bernal doesn’t put the words in their mouths, she does their talking for them. Out of curiosity, we asked her the other day what types of needs she is filling for her clients. By far and away, she says, the most in-demand service requested so far is helping people with their immigration documents. While these days there is usually somebody who can speak English at the front counter of the Immigration office downtown, setting up an FM-3 (residence permit) is a somewhat complicated, time-consuming matter. You need to submit pictures, you need to obtain forms at a stationery store, you need to fill out application forms which ask their questions in — what else? — Spanish. After accompanying a number of clients to Immigration, Vanessa has worked out a fairly quick and painless way to represent her clients and get the job done without much effort on their